TERMS & CONDITIONS
BY ENGAGING IN BUSINESS WITH SWIFTSWITCH, THE FOLLOWING TERMS & CONDITIONS APPLY
TERMS & CONDITIONS
The following document sets out the terms and conditions of service for SwiftSwitch Ltd.
Set out below are the principal terms which come into effect once any of SwiftSwitch’s switching services have been used.
If you have any further questions about these terms and conditions, or anything else, please contact our Customer Services team who will be more than happy to help you further. Our Customer Services team can be contacted on 020 7701 5189, during normal working hours.
These terms and conditions govern the use of the services SwiftSwitch provides to customers. It is important that you read these terms and conditions carefully before accepting these terms and conditions. By using any SwiftSwitch service(s) you signify that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms – DO NOT use our service.
PRICE COMPARISON / SWITCHING SERVICE
SwiftSwitch provides a price comparison / switching service to UK businesses. To be eligible to use this service you must be;
- A business that is resident in the UK;
- Eighteen years or older (if a sole trader);
- Meet the credit scoring requirements of any supplier (if applicable)
We reserve the right to refuse to provide our services to any customer at our discretion.
If the customer agrees to use our services, SwiftSwitch will use its reasonable endeavours to identify, negotiate and secure competitive energy prices. Energy prices are obtained from a panel of energy suppliers using price books provided by suppliers.
The customer agrees to provide SwiftSwitch with accurate information to allow accurate quotations to be obtained – including estimated or actual usage of energy, contract end dates and other know factors that may influence prices and quotations.
The provision of a quotation by a supplier via SwiftSwitch does not constitute an offer to the customer and offers will each have their own supplier’s terms and obligations attached.
If the customer accepts a quotation and a contract is executed between the customer and the supplier, the contract is binding, and the customer will not be permitted to revoke such an acceptance.
The supplier shall be entitled at any time to refuse to accept a customer’s offer of acceptance at their discretion.
If the customer and supplier wish to enter into a contract, SwiftSwitch will provide a switching service (or renewal service) which will include organising the contract between the customer and the energy supplier for the purchase and supply of the energy services.
SwiftSwitch will not be responsible for any delays or failures caused by either the customer, the proposed supplier or any existing supplier in relation to effecting either a transfer of supply or renewal of supply.
SwiftSwitch makes no guarantees as to either the quality of the service suppliers operates, or the prices obtained at quotation.
Energy prices fluctuate on a daily basis and whilst we attempt to help secure competitive rates to enable switching or renewal, we cannot guarantee any quote is the cheapest.
The customer is reminded that ultimately it is their responsibility to validate the accuracy of any quotations presented.
The customer acknowledges that they are entering into a contract with a supplier for the provision of energy supply and not with SwiftSwitch. The customer agrees that SwiftSwitch is not liable in any way for any dealings, contracts or transactions between the customer and the supplier and that any such transactions, contracts, dealings or payment obligations are the customer’s responsibility and risk.
The customer agrees by using the service that SwiftSwitch is an independent energy brokerage and that SwiftSwitch is not instructed by the customer to act as their agent or representative.
The customer agrees that SwiftSwitch are not responsible for the provision of any supplier services.
SwiftSwitch is remunerated directly by the suppliers and receives a commission for securing and finalising the contract between the customer and the energy supplier. This is usually by way of an uplift that is applied within your unit cost for energy.
The cost of SwiftSwitch’s service is therefore included within the cost of the energy contract that you agree with the supplier.
By way of example we may secure a price for electricity at 15 pence per KWH and apply a 0.75p uplift. The contracted price we would offer would therefore be 15.75p. Our commission would be calculated as 0.75p multiplied by your annual energy consumption and multiplied by the contract term.
Our uplifts depend on the size of contract, length and other factors such as credit risks. Our average uplift is a few percent of your total energy cost and typically under 1p.
Because we get paid by suppliers, we only offer prices from those suppliers on our panel. Our panel currently consists of over 90% of the UK business energy suppliers (by customer numbers) so we have a very wide range to price from.
Further information on how much commission we expect to receive on a contract can be found by contacting our customer services team.
DUPLICATE CONTRACT FEES
Where the customer enters into a contract with a supplier and uses SwiftSwitch’s services, this contract must be accepted as legally binding. In the event the customer enters into another contract with another supplier, and the contract facilitated by SwiftSwitch fails to proceed to live status, SwiftSwitch will receive no fee for its services from a supplier and will have incurred time and loss.
In those circumstances, SwiftSwitch reserves the right to charge the customer a one off “failed contract” fee of £1000 per meter, or the total value of commission we would have earnt on the contract introduction (per meter) – whichever is the higher figure. This is in addition to any charges the supplier may also attempt to recover for the failed contract. It is important that once you have entered into a contract with a supplier that you honour that contract and do not enter into duplicate contracts with other suppliers.
A “Win Back” is where we introduce you back to your incumbent supplier (renew) after beating another price from another supplier you have agreed to move too. By winning back the contract you are effectively cancelling the contract you have agreed to leave your incumbent supplier and renew again with them
CHANGE OF TENANCY NOTIFICATIONS & FEES
Where a customer enters into an energy contract through SwiftSwitch but decides to move premises mid contract the contact will terminate. This is called a “change of tenancy” or “COT”. SwiftSwitch’s fees are adjusted by supplier if a COT occurs. Its therefore important that you notify SwiftSwitch at least 14 days before the end of your energy contract in the event that you are moving premises and a COT will occur.
Failure to notify SwiftSwitch will incur a fee for the loss / reduction in commission the supplier pays us. Where a customer has completed more than 50% of their contract term (to the date of the COT), a failure to notify fee of £250 will apply. Where less than 50% of their contract term has been completed (to the date of the COT), a failure to notify fee of £500 will apply. In both instances SwiftSwitch reserves the right to waive such fees in exceptional circumstances.
TERMINATING YOUR SUPPLY CONTRACT
Upon request, and given pre-authorisation, SwiftSwitch may be able to help you, or on your behalf; terminate your existing supply contract(s).
If any such services are requested, all liability will remain with the customer and it is the customer’s responsibility to ensure their business supply contract has been successfully terminated by requesting confirmation directly from the respective supplier.
Should you fail to ensure your supply contract has been successfully terminated, and should you incur losses as a result of being rolled over or placed onto ‘Deemed’ or ‘Out of Contract’ rates by your energy supplier; SwiftSwitch accept no liability.
CHANGES TO THESE TERMS
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
CHANGES TO OUR SITE
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
www.swiftswitch.co.uk is operated by SwiftSwitch Ltd.
We are registered in England and Wales under company number 08344997 and have our registered office and trading address at:
The Old Truman Brewery
91 Brick Lane
Our VAT number is 198132976.
We are a limited company.
To contact us, please email email@example.com
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