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Who Supplies My Business Water?

The English water retail market opened up back in April 2017, bringing it in line with that of Wales and Scotland, meaning that for the very first time businesses were able to choose their own supplier, allowing them to find one that best serves their needs, one with experience of dealing with companies in their particular sector and industry.

Having a water supplier that knows what your business needs is invaluable, but with so many new players entering the market over the last few years, it’s something of a minefield out there for companies big and small.

How do you know which supplier is the best one out there? How do you even go about finding out who your current business water supplier is? How do you go about switching?

There are so many questions to answer and it’s no wonder that businesses find the process a little offputting… but there are so many benefits sourcing a new supplier that you might be missing a trick if you don’t delve a little deeper.

Here, we help answer a few of your questions that might make navigating this new water landscape a little easier, ensuring that you’re able to find the best supplier for you and your business.

Who is my water supplier?

Business water customers are now billed by water retailers, as opposed to regional water companies (which are now called wholesalers).

Prior to the market opening, you should have been contacted by your water company to let you know which retailer would be serving your site, but if you’ve just relocated or are unsure and want to find out who your water supplier is, your first step should be to look at your most recent water bill.

If you can’t find your bill or you’ve just moved to a different site, another option is to simply get in touch with any water retailer out there and they’ll be able to tell you which retailer is registered to your business premises.

Why does my business have different suppliers in different regions?

Something to bear in mind is that if you have multiple business properties, then it’s possible that you will have multiple suppliers, which can make it a little trickier for your accounting department to keep track of everything.

It can also make it harder for you to gain an in-depth understanding of how and where your business is using water, which is essential if you want to start operating more sustainably in the future.

There is a way to get around this, however, and that’s with bill consolidation, where you only receive one bill each month and only have to deal with one customer services department, making life far easier for you and your team.

English Water Retailer List

English Water Retailer Name
Tel Number
ADSM https://adsm.com/ ask@adsm.com 01753 833880 80 High Street, Eton, Windsor, SL4 6AF
Business Stream https://www.business-stream.co.uk/ customerenquiries@business-stream.co.uk 0330 123 2000 Business Stream, 7 Lochside View, Edinburgh, EH12 9DH
Cambrian Utilities https://www.cambrianutilities.com/ enquiries@cambrianutilities.com 0303 313 0025 Cambrian Utilities Limited, Pentwyn Road, Nelson, Treharris, Mid Glamorgan, CF46 6LY
Castle Water https://www.castlewater.co.uk/ 01250 718700 Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH
Clear Business Water https://www.clearbusiness.co.uk/ service@clearbusiness.co.uk 0333 014 3131 Clear Business, Longley House, Longley Lane, Manchester, M22 4SY
ConservAqua https://conservaqua.co.uk/ info@conservaqua.co.uk 03330 16 56 5 ConservAqua, Riverbridge House, Guildford Rd, Leatherhead, Surrey, KT22 9AD
Everflow https://everflowutilities.com/ customer.services@everflowwater.com 0330 6600 137 Everflow Limited, Wynyard Business Park, TS22 5FG
First Business Water https://firstbusinesswater.co.uk/ contactus@firstbusinesswater.co.uk 0800 849 1342 Pinn House, 1st Floor, 2 High Street, Pinner, Middlesex, HA5 5PW
Olympos Water https://olymposwater.com/ info@olymposwater.com 0330 0949401 Green Lane, Heywood, Lancashire, England, OL10 2EW
SES Business Water https://www.sesbusinesswater.co.uk/ query@sesbusinesswater.co.uk 0203 750 9300 SES Business Water, Pixham End, Dorking, RH4 1QA
Smarta Water https://smartawater.com/ info@smartawater.com 0333 300 1878 North House, Elland Road, Churwell, Leeds, LS27 7QZ
Source for Business https://www.source4b.co.uk/ 0800 042 0347 Source for Business, Peninsula House, Rydon Lane, Exeter, Devon, EX2 7HR
The Water Retail Company https://thewaterretailcompany.co.uk/ info@thewaterretailcompany.co.uk 020 3808 6608 N105 Vox Studios, 1-45 Durham Street, London, SE11 5JH
Veolia Water https://www.veolia.co.uk/ Veolia Water Retail (UK) Ltd, 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX
Water Plus https://www.water-plus.co.uk/ service@water-plus.co.uk 0345 072 6072 Water Plus, South Court, Riverside Park, Campbell Road, Stoke-on-Trent, ST4 4DA
water2business https://www.water2business.co.uk/ hello@water2business.co.uk 0345 600 2 600 Water 2 Business Limited, 21e Somerset Square, Nailsea, Bristol, BS48 1RD
Waterscan https://waterscan.com/ info@waterscan.com 01243 839 880 Dominican House, St Johns Street, Chichester, West Sussex, PO19 1TU
Wave Utilities https://www.wave-utilities.co.uk/ switch@wave-utilities.co.uk 0333 207 9283 Wave Utilities, PO Box 4998, Lancing, BN11 9AY
Yü Water https://www.yuenergy.co.uk/ 0115 975 8258 Unit 2, Horizon Place, Mellors Way, Nottingham, NG8 6PY

What if I’m being billed as a domestic customer?

One very common problem that businesses often find is that they’re not being billed as a business at all, rather that they’ve been classified as a domestic customer because the non-household water network database is out of date.

If the main use of your property is anything other than a residence, then you are eligible to be supplied by a business water supplier. If this is the case, it’s advisable to get in touch with your first choice of supplier, which will then be able to bring you on board and transfer you onto the non-household water network.

Do business energy suppliers work in the same way?

Yes, the energy retail market is also deregulated, so you can find the right supplier for you and your business, which is something the team here at SwiftSwitch can certainly help you with.

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Let’s save you some money. We’ll search the market to find you the best water rates in town!